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Trojan UVMax Frequently Asked Questions

What power is consumed by the UV disinfection system?
The size of the UV system will determine the electrical power demand. Trojan UVMax systems are rated from 25 - 102 watts of energy (similar to a standard light bulb), which reflects the maximum power at lamp start-up. The continuous energy consumption tends to be 75 - 80% of the rated power.
Where should I install the Trojan UVMax Disinfection System?
The UV system must be situated in-line after all other water treatment equipment, as some of these may act as breeding grounds for pathogens.
What type of pre-treatment should be installed?
Sediment filtration (5 micron nominal) is the minimum pre-treatment prior to the UV system. A carbon filter will remove organic compounds present in the water that may or may not be visible to the eye. Organic compounds absorb UV energy, which reduces the efficiency of the system. Carbon filters can also improve water aesthetics by reducing unwanted taste and odour. The required pre-treatment equipment is the final decision of the Trojan distributor and water specialist.
Do the distribution lines need to be shocked?
Yes. After installing the UV system it is important to remove any contamination that may already be present in the lines. Refer to the owner's manual for detailed procedures.
Should I shut off the UV system when I am not using water?
No. The Trojan UVMax disinfection system is designed to operate continuously. If the system is turned off it may be possible for bacteria and viruses to migrate through the water chamber and contaminate the distribution lines past the UV system. In addition, the life of the lamp and ballast may be reduced as a result of frequent starting and stopping.
Why does the water get warm?
Over long periods of non-use, the water in the reaction chamber will become warm due to the high operating temperature of the lamp. The Trojan UVMax systems are designed to avoid overheating. The water chamber contains only a small volume of water and will cool quickly once the faucet is opened.
Does the lamp's sleeve require cleaning?
Yes. Iron and other contaminants present in the water will precipitate onto the outside of the lamp sleeve during normal operation. This is referred to as fouling. Refer to the Owner's Manual for cleaning procedures.
How often should I clean the lamp's sleeve?
Typically, cleaning is required 3 - 4 times a year, but it is dependent on the quality of the water. If the water entering the UV system is sufficiently filtered, then cleaning may not be required as frequently. Ultraviolet sensors, available on some models, are designed to notify the owner when the intensity of the lamp has been reduced due to sleeve fouling or lamp aging. It should be noted that the viewing window on the sensor is made of quartz, which is also susceptible to fouling.
How are customers protected from power fluctuations?
The new electronic ballasts employed in all models of the Trojan UVMax are auto ranging, meaning that they can accept a range of power voltages while still delivering the correct current to the lamp. See model specifications for details.
How can you protect customers from drinking untreated water when under power outage conditions?
There is an external control relay (dry contact) located in the power supply of the D, E, F and Pro Series units. This may be connected to a solenoid valve. In the event of a power outage the valve will close making it impossible for water to pass by untreated.
What happens to the elapsed time meter if the power goes off?
The time meter is operated by computer chips that keep a memory of the lamp's elapsed time during power outages.

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All prices are in Canadian dollars, are subject to change and may be subject to taxes. Freight and/or brokerage fees may be added.

Return policy - All equipment must be in original packaging. 20% restocking fee applies. No returns on used filters/membranes/bulbs. Return shipping is the responsibility of the purchaser.

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